Platinum Hall
9 – 9:30 a.m. Welcome Remarks
Speakers: Craig Lynch, AJA President, and Jason Edmunds, AJA Web Director

Platinum Hall Morning Program
9:30 – 11 a.m. Target Marketing Positioning
Speaker: Ram Sundaresan, Associate Professor of Marketing, Department of Global Business at Thunderbird, The Gavin School of International Management
11:15 – 11:45 a.m. Federated Insurance
Speaker: Humberto Cruz

Diamond Hall Morning Program
9:40 – 10:15 a.m. Jewelers Mutual
Speaker: Tina Pint, Jewelers Mutual
10:30 – 11:30 a.m. Mandatory Compliance with the USA Patriot Act
Speaker: Suzan Flamm, Assistant General Counsel, Jewelers Vigilance Committee

Lunch
noon – 1 p.m.

Platinum Hall Afternoon Program
1:15 – 2:15 p.m. Modern Gemstone Treatments
Speaker: Dr. Lore Kiefert, AGTA Gemological Testing Center
2:30 – 4:45 Improving Your Bottom Line Presentation & Workshop: Rhodium, Palladium & Precious Metals Recovery
Speaker: Jack Lopez, President, TWL Inc.

Diamond Hall Afternoon Program
1:15 – 2:15 p.m. Legal Compliance for Jewelers
Speaker: Suzan Flamm, Assistant General Counsel, Jewelers Vigilance Committee
2:30 – 3:30 p.m. Message Behind the Message
Speaker: Dr. Barry Goodfield, professor, lecturer, author & advisor to political & business leaders

3:45 – 4:45 p.m. New Gemstone Finds
Speaker: Dr. Lore Kiefert, AGTA Gemological Testing Center

President's Gala
Mixer, Dinner & Awards Ceremony
5 - 7:30 p.m.